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Delivery/Pickup

Once you begin the checkout process, you will add a delivery date and any extra notes you have for us in your shopping cart. You'll then also be prompted to enter a shipping address. Your shipping address needs to be the venue or location you would like the order delivered to for your event. Delivery cost is $250 within 60 miles of Alexandria, VA. Email us at info@simplysweetroot.com for information on delivery outside of this radius. A pick-up may be scheduled at our Alexandria studio for a $50 handling fee.

Customization

Minor color or flower type customizations may be able to be accommodated but they are not guaranteed. Please place your request in the comment section of your order or email us at info@simplysweetroot.com.

Pricing

A streamlined process for ordering means that we can offer a reduced price for our designs! Because this particular process makes our job easier and much faster, there is less cost involved in producing these collections of floral designs which offers a way for anyone to have our designs, no matter your budget and without worrying about full service minimums. For those interested in larger scale, custom work that would including ceremony and reception installations, rental items, and the like, please get in touch with us here: Sweet Root Village.

 

Other Important Details and Terms

• All orders must be placed 30 days in advance of event date. 

• Cancellations must be received no less than 30 days prior to event date.

• No refunds are available within 30 days of the event.

• Refunds issued prior to 30 days will be subject to a $50 administrative fee.

• Additions must be made no later than 7 days before the event.

• All deliveries include one location of drop-off only service. Additional locations will incur additional fees.

• Sweet Root Village is not responsible for unpacking or setting up any items.

• Due to handling products of nature, Sweet Root Village reserves the right to make last minute changes to flower selections in the event when the selections are either unavailable or do not meet quality expectations. Client understands that there is no absolute guarantee of flowers meeting exact expectations due to nature and the artistic interpretation of the designer.

• Sweet Root Village is not responsible for the condition of flowers after delivery is completed. Care instructions will be included with the flowers and should be followed to keep blooms in excellent condition.